Returns&Refunds

Effective Date: 

At Travella, we strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help with our returns and refunds policy.

1. Returns

• Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as [insert any non-returnable items like hygiene products, perishable goods, or custom items], are non-returnable.

• Return Timeframe: You have [Insert Timeframe, e.g., 30 days] from the date of purchase to initiate a return. After this period, we will not be able to offer a refund or exchange.

• Return Process:

  1. Contact us at gitanapaleckiene@gmail.com to request a return authorization and provide your order number.
  2. Once your return request is approved, you will receive instructions on how and where to ship the product back to us.
  3. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).

2. Refunds

• Refund Eligibility: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [Insert Timeframe, e.g., 7-10 business days].

• Partial Refunds: In some situations, only partial refunds may be granted, such as when:

  • The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • The item is returned after the specified return timeframe.

• Late or Missing Refunds: If you haven’t received your refund yet, please first check your bank account or credit card company as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at gitanapaleckiene@gmail.com.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at gitanapaleckiene@gmail.com with your order details.

4. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers).
• Custom or personalized products.
• Intimate or sanitary goods.
• Gift cards.
• Sale items (only regular-priced items may be refunded).

5. Shipping

You are responsible for paying the return shipping costs unless the item was damaged or we made an error with your order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.